The Nurse Triage Process 

Injury Occurs - The injury is reported to the employer and a workers’ comp claim is filed.

Nurse Intervention - The new claim is immediately escalated to a trained nurse case manager to expedite the processing of claim.

Clinical Evaluation - A thorough medical assessment is completed in alignment with the Official Disability Guidelines, and a recommended action plan is developed.

Four-Point Contact - Nurse facilitates communication with all involved parties to ensure accountability and efficient management of claim.

Benefits of a Nurse Triage Program:

For the Employer

• Advocacy approach to injured worker improves morale & reduces litigation
• Recorded Statements

For the Employee

• Engaged in the recovery and return-to-work process

For the Physician

• More responsive clinician-to-clinician interaction
• Identifies return-to-work barriers

For the Account Executive

• Plan of action identifies strategy for claim
• Controls claim cost